Ecommerce Technology and Operations Management Services
Ecommerce consulting services will help you craft a long-term strategy for building a more efficient and agile tech environment or plan immediate improvement for your pain points. Pixel Marketplace’s team, with ecommerce consultants and developers working hand in hand, creates and implements strategies for smart management, troubleshooting and optimization of your customer-facing and back-office software.
Risk free market entry
Whenever you enter a new market, we can analyze new factors that will impact functional design of your ecommerce software: legal regulations, strengths and weaknesses of your market competitors, and consumer behavior.
Ecommerce technology roadmap planning
You will get a realistic picture of implementation pace, as we will outline all the work that must be done to your ecommerce software, and provide you with time and cost estimates.
Business Operation Optimization
We fix operational flaws in the processes that stay behind your ecommerce storefront and still have a huge effect on customer experience. One of our key expertise areas is supply chain – with smart digital solutions, we raise the efficiency of each supply chain step, from procurement planning to order fulfillment.
Selecting an optimal ecommerce platform
Our goal is to save you from the inevitable growth of ownership cost and complexity that comes with a wrong platform choice. For that, we consider your long-term goals, define the essential platform criteria for your specific business and shortlist the best-suited options.
Digital customer experience improvement
We will conduct a holistic and unbiased review of your customer-facing ecommerce application and suggest improvements to the aspects impacting customer experience, including visual interface, user convenience, app performance, and more.
Large Scale Business Management
We will envisage possible risks and fully coordinate such time- and cost-consuming activities as ecommerce re-platforming, cloud migration, ecommerce solution re-architecting, and more.
How Pixel Marketplace Standout among Ecommerce Consultants
Since 2015, Pixel Marketplace provides ecommerce development services, helping businesses choose, implement, migrate, fix, and evolve ecommerce software. Our hands-on experience makes a solid foundation for our consulting skills – we know how to fully use the capabilities of ecommerce software to meet diverse business needs.
We provides our services internationally, with offices and target markets in the India, US, the Gulf and Europe. This international focus helps us a lot in ecommerce consulting: we know ecommerce laws and regulations and understand the specifics of consumer behavior in different geographical regions.
Ecommerce Strategies To Transform the Entire Customer Experience
Ecommerce consulting helps use your ecommerce solution with utmost efficiency. At Pixel Marketplace, however, we go beyond a narrower concept of digital user experience on your website. We help you effectively manage the entire experience customers have with your company – from awareness to loyalty. You will be amazed at the transformation you can achieve with proper technologies and tools.
Customer acquisition
- Integrating digital customer touchpoints to enable contextual commerce.
- Setting up digital marketing and advertising channels targeted at unlocking new audiences.
- Connecting your social media shops with back-office operations to support your social commerce strategy and win Millennials.
Product discovery
- Improving product search experience, even for catalogs with tens of thousands of SKUs, with predictive search functionality, smart filtering, and voice-enabled search.
- Enabling real-time inventory visibility and predictive inventory planning to prevent understocking and customer frustration.
Customer conversation
- Implementing UX design based on target audience research, describing user personas and typical buying journeys.
- Creating UI design that combines aesthetics and your corporate style.
- Eliminating frictions in conversion journeys (e.g., by implementing a shipping calculator to add transparency to order cost).
- Enabling pre-orders and backorders.
Customer order fulfillment
- Supporting omnichannel order fulfillment scenarios.
- Implementing automated order distribution algorithms to ensure the fastest delivery time.
- Automating order fulfillment workflows never to miss a delivery date.
Customer retention
- Integrating analytics tools to track customer behavior and tailor your strategy to different customer segments.
- Using customer data for laser-focused upsells.
- Capturing and responding to customer feedback coming from any channel.
- Setting up a customer support center that manages customer tickets fast and efficiently.
What clients say about our ecommerce consulting services ?
